Order policies

Shipping, collection and returns

Review delivery options, free collection and what to do if an order arrives damaged, incorrect or non-conforming.

Shipping, collection and returns

At a glance

  • Delivery by agreement
  • Method and price confirmed over WhatsApp
  • Displayed total covers products only
  • Free collection at Kratka 4

Delivery by agreement

Delivery availability, method and price are agreed with the customer after the WhatsApp order. Delivery is not automatically included in the order.

Displayed order total

The basket total includes only the selected products. Any delivery cost is added only after it has been agreed over WhatsApp.

Farm collection

Free collection is available at Gaberje, Kratka 4, Lendava. Please call 040 896 063 before arriving.

Returns and order problems

We do not offer voluntary returns for goods in good order beyond any rights customers have under applicable law.

If an item arrives damaged, incorrect or non-conforming, contact us as soon as possible on 040 896 063 or WhatsApp. Please agree the next steps with us before sending anything back.